Welcome to ZO Internet Services. These Terms and Conditions ("Terms") govern your use of our website and your interactions with ZO Internet Services ("ZO," "we," "us," or "our"), an authorized third-party retailer of residential internet services. By accessing our website or submitting any form or inquiry, you agree to be bound by these Terms. Please read them carefully.

1. About ZO Internet Services

ZO Internet Services is an independent, authorized third-party retailer and is not directly affiliated with, owned by, or an agent of Optimum, Verizon, Spectrum, Windstream, Brightspeed, or Xfinity (collectively, "Service Providers"). ZO acts as an intermediary to help residential customers find, compare, and enroll in internet service plans offered by these providers in their area.

All internet services, pricing, speeds, availability, and terms are ultimately governed by the respective Service Provider's own terms of service, service agreements, and policies. ZO does not provide internet service directly and is not responsible for service quality, outages, billing, or technical support once a customer is enrolled with a Service Provider.

2. Use of Our Website

By using our website, you agree to:

Use the website only for lawful purposes and in accordance with these Terms

Not attempt to gain unauthorized access to any part of the website or its related systems

Not submit false, misleading, or fraudulent information in any form

Not use the website to transmit any harmful, offensive, or unlawful content

Not reproduce, distribute, or commercially exploit any content from our website without prior written permission

We reserve the right to terminate or restrict your access to the website at any time, without notice, for any violation of these Terms.

3. Lead Forms and Customer Inquiries

When you submit a form on our website — including the general inquiry form or the government assistance eligibility form — you are providing your information to ZO Internet Services for the purpose of being contacted by one of our authorized sales agents. By submitting a form, you:

Consent to be contacted by ZO or its authorized agents via phone, email, or text message regarding internet service plans available in your area

Acknowledge that ZO is a third-party retailer and not the internet service provider itself

Understand that submitting a form does not constitute enrollment in any service plan or guarantee availability of any specific plan or price in your area

Agree that all form submissions are processed by JotForm and delivered to [email protected]

You may opt out of future communications at any time by replying "STOP" to any text message, clicking "unsubscribe" in any email, or contacting us directly at [email protected].

4. Government Assistance Eligibility Program

ZO offers a qualification tool to help customers determine whether they may be eligible for discounted internet service (approximately $20/month) through government assistance programs, including SNAP/Food Stamps, Medicaid, SSI/Social Security Income, Pell Grant, Veteran Benefits, and Section 8/Housing Assistance.

Important disclaimers regarding this program:

ZO does not administer or operate any government assistance program. We are a retailer that connects eligible customers with Service Providers who participate in such programs.

Eligibility is not guaranteed by completing our qualification tool. Final eligibility is determined by the Service Provider and applicable program administrators.

Program availability varies by location. Not all plans or discounts may be available in your area.

Prices are subject to change. The $20/month price point is an estimate based on current program offerings and may vary based on your location, provider, and program enrollment.

You must provide accurate information. Submitting false information about program participation to obtain a discount may constitute fraud.

5. Pricing and Plan Information

All pricing displayed on our website (including "From $29.99/mo," "From $49.99/mo," etc.) represents the lowest available promotional starting price for each speed tier and is subject to:

Geographic availability — not all plans are available in all areas

Promotional periods — introductory rates may increase after an initial term

Taxes and fees — prices shown may not include applicable taxes, equipment fees, or installation charges

Provider approval — final pricing is confirmed at the time of enrollment by the Service Provider

ZO makes no guarantee that any specific price or plan will be available to any individual customer. All pricing is provided for informational purposes only.

6. No Warranties

Our website and all content, tools, and information provided on it are offered on an "as is" and "as available" basis without warranties of any kind, either express or implied. ZO does not warrant that:

The website will be uninterrupted, error-free, or free of viruses or other harmful components

Any information on the website is accurate, complete, or current

Any specific internet plan, price, or promotion will be available in your area

To the fullest extent permitted by law, ZO disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

To the maximum extent permitted by applicable law, ZO Internet Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Your use of or inability to use our website

Any errors or omissions in website content

Any service interruptions, billing disputes, or technical issues with a Service Provider after enrollment

Any unauthorized access to or alteration of your transmissions or data

ZO's total liability to you for any claim arising from your use of our website or services shall not exceed $100.

8. Third-Party Service Providers

ZO is an authorized retailer for multiple internet service providers. By enrolling in a service plan through ZO, you will also be subject to the terms of service, acceptable use policies, and privacy policies of the applicable Service Provider. ZO is not responsible for the actions, policies, or service quality of any Service Provider. Any disputes regarding internet service, billing, or technical support should be directed to the Service Provider directly.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of ZO Internet Services or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

The names, logos, and trademarks of Optimum, Verizon, Spectrum, Windstream, Brightspeed, and Xfinity are the property of their respective owners and are used on our website solely to identify the services we are authorized to sell. ZO makes no claim of ownership over these marks.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of our website shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in New Jersey in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

ZO Internet Services

Email: [email protected]

Phone: 908-316-1749

Hours: Monday – Sunday, 8:00 AM – 10:00 PM

TERMS & CONDITIONS