ZO Internet Services ("ZO," "we," "us," or "our") is an authorized third-party retailer of residential internet services, including plans from Optimum, Verizon, Spectrum, Windstream, Brightspeed, and Xfinity. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at zointernetservices.com or submit a lead form, eligibility inquiry, or contact request through our site.

By using our website or submitting any form, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your information.

1. Information We Collect

We collect personal information that you voluntarily provide when you fill out any form on our website, including our general inquiry form and our government assistance eligibility qualification form. The information we collect may include:

Full name (first and last)

Home address (street, city, state, ZIP code)

Email address

Phone number

Current internet provider (if applicable)

Government assistance program participation (e.g., SNAP/Food Stamps, Medicaid, SSI/Social Security Income, Pell Grant, Veteran Benefits, Section 8/Housing Assistance)

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through standard web analytics tools (including Umami Analytics) and is used in aggregate form to improve our website.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

To contact you about internet service plans available in your area and to follow up on your inquiry

To determine your eligibility for government-assisted internet programs (such as the $20/month low-income internet benefit) based on the assistance programs you disclose

To match you with the best available plan from our network of authorized provider partners

To send you communications about promotions, new plans, or service updates (you may opt out at any time)

To comply with legal obligations and protect against fraudulent or unlawful activity

To improve our website and marketing based on aggregated, anonymized usage data

We do not use your information for automated decision-making or profiling in ways that produce legal or similarly significant effects on you.

3. How We Share Your Information

ZO is a third-party retailer, and in order to fulfill your service request, we may share your information with the following parties:

Authorized internet service providers (Optimum, Verizon, Spectrum, Windstream, Brightspeed, Xfinity) to process your service order or eligibility verification

Our authorized sales agents and representatives who contact you on our behalf to discuss plans and complete enrollment

Form processing services (JotForm) that host and transmit your form submissions securely to our team

Analytics providers (Umami Analytics) that help us understand website traffic in an anonymized, privacy-preserving manner

Legal authorities if required by law, court order, or to protect the rights, property, or safety of ZO, our customers, or the public

We do not sell your personal information to third-party marketers or data brokers.

4. Government Assistance Program Data

When you use our eligibility qualification tool, you may voluntarily disclose participation in government assistance programs (such as Medicaid, SNAP, SSI, Pell Grant, Veteran Benefits, or Section 8/Housing Assistance). This information is considered sensitive and is used solely to:

Determine whether you may qualify for discounted internet service programs

Connect you with an authorized ZO agent who can verify your eligibility and enroll you in the appropriate program

This information is not sold, rented, or shared with any party other than the internet service provider necessary to process your enrollment. It is retained only as long as necessary to fulfill your service request or as required by applicable law.

5. Lead Forms and JotForm

Our website uses JotForm to collect and process customer inquiry and eligibility forms. When you submit a form, your data is transmitted securely via JotForm's platform and delivered to our team at [email protected]. JotForm's privacy practices are governed by JotForm's own Privacy Policy, available at jotform.com/privacy. By submitting a form on our website, you consent to the processing of your data by JotForm as a data processor on our behalf.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to contact you about your inquiry, complete a service enrollment, and comply with legal obligations. If you request deletion of your data, we will honor that request within 30 days, subject to any legal retention requirements.

7. Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request that we correct inaccurate or incomplete information

Deletion: Request that we delete your personal information, subject to certain exceptions

Opt-out of marketing: Unsubscribe from promotional emails at any time by clicking "unsubscribe" in any email or contacting us directly

Do Not Sell: We do not sell your personal information; however, if you have concerns, you may contact us

To exercise any of these rights, please contact us at [email protected] or call 908-316-1749.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. We use session storage to remember whether you have already seen the eligibility pop-up during your visit. You may disable cookies through your browser settings, but doing so may affect the functionality of our website.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All form submissions are transmitted over HTTPS (SSL/TLS encryption). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including JotForm and the websites of our provider partners. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ZO Internet Services

Email: [email protected]

Phone: 908-316-1749

Hours: Monday – Sunday, 8:00 AM – 10:00 PM

PRIVACY POLICY